Questions
Frequently asked
Fans, artists, hardware, and billing - pick a category below.
A wearable NFC ring. Tap it at a show, a merch table, or a partner venue and that moment - the fact you were there - gets counted toward your status with the artist, instead of disappearing. You can even tap it to log in - no password needed.
The ring itself just needs a tap. An account is what turns those taps into points and status you can see - sign in at theringbylux.com to check yours.
A tap records that you were there and links it to your account - that's what makes your status real. For anything beyond that, our full privacy policy is linked in the footer.
It works with partnered artists and venues - check an artist's profile on the roster to see if they're set up yet, or the tour page for confirmed dates.
The Ring works fully in any browser, no install required. If you'd rather have a dedicated app, App Store and Google Play links are just below this FAQ - a desktop app is coming later.
Both are real, separate features. A rivalry is one-on-one - you challenge a specific fan and go head-to-head, season after season. A faction is team-based - you pick a side within an artist's fandom and battle other factions together for territory, trophies, and giveaways.
Still have a question?
support@theringbylux.com gets a real reply, not a ticket number.

